-
Operations
- Business organisation
- Continuous improvement
- Customer service
- Health & safety
- Lean production
- Location of business
- Management of change
- New product development
- Production process
- Quality
- Research and development
- Supply chain
-
Business organisation
-
This case study looks at why and how a number of HR activities have recently been centralised at the Legal Services Commission and the benefits these changes have brought to staff, the public and the organisation.
The advantages of centralisation
-
-
Continuous improvement in business
-
This case study focuses on how Corus used its knowledge and experience of continuous improvement (CI) to win new business.
Product development through continuous improvement
-
This case study focuses on the process of Continuous Improvement (CI) at the CCI steel plate manufacturing mill at Scunthorpe. It will show how Corus is finding new ways of achieving its objectives from existing resources.
Continuous improvement as a business strategy
-
This case study looks at how use of Kaizen can achieve improved productivity and a culture of continuous improvement.
Continuous improvement within an organisation
-
This case study helps students understand how companies train, develop and communicate with staff to delivery continuous improvement.
Continuous Improvement - The Corus Way
-
-
Customer service in business
-
This case study examines how TNT’s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisation’s culture.
-
This case study shows how Morrisons uses customer service to differentiate itself from its competitors, motivate its colleagues and help the business to grow.
Developing competitive advantage through customer service
-
This case study shows how the online bank first direct positions itself in the retail banking sector.
Using customer service to position a business
-
This case study examines how a strategy focused on customer service can contribute to longterm business development.
Customer service as a strategy
-
This case study demonstrates the importance that Enterprise Rent-A-Car places on the role of excellent customer service in growing the business.
The importance of customer service at Enterprise Rent-A-Car
-
This case study helps students understand the importance of understanding what customers want to improve customer service.
The importance of excellent customer service
-
As a result of carefully reading the case study, students should be able to: explain what is meant by organisational ‘culture’ and illustrate what is meant by a customer focused culture through using examples of how Homebase employees operate, understand and explain the term ‘strategy’ and show how the review cycle of ‘review’, ‘plan’ and ‘do’ enables Homebase to put its strategic plan into practice, know why customer research is important in helping an organisation to understand the wants and needs of its customers.
The importance of customer service
-
-
Health & safety in business
-
This case study explains in detail how Portakabin implements health and safety policy and highlights the benefits this brings to the business.
Adding value through health and safety
-
This case study shows how FirstGroup, the worlds leading transport company, has developed a safety culture.
Investing in safety
-
This case study helps students understand the role of unions understanding their work in Health and Safety.
Health and safety in the workplace
-
This case study helps students understand operations management – balancing safety, quality, customer service and cost.
Success through managing quality, safety, customer service and cost
-
-
Lean production in business
-
This case study will demonstrate how Aldi uses a lean approach to its business operations to offer its customers quality products at competitive prices.
Competitive advantage through efficiency
-
This case study focuses on how Portakabin uses lean production methods to ensure it produces aquality product that gives value to the customer.
Lean production at Portakabin
-
This case study shows how the process of reform, using lean production principles, is helping the Legal Services Commission to cut down on any wasteful expenditure.
Becoming a lean service organisation
-
-
Location of business
-
This case study focuses on how Enterprise Rent-A-Car decides where to locate its new or relocated branches.
Locating a business to enhance the customer experience
-
This case study examines how CEMEX locates and carries out its operations in a sustainable way.
Sustainable performance in the construction industry
-
-
Management of change in business
-
This case study shows how AEGON has responded to its changing business environment to achieve its goals.
Embracing and pursuing change
-
-
New product development in business
-
This case study focuses on how Anglo American carries out new product and process development.
New technology development in the primary sector
-
This case study focuses on how Intel takes an integrated approach to research, development and manufacturing to drive its business.
Using innovation to create competitive advantage
-
-
Production process in business
-
As a result of carefully reading the case study, students should be able to: know the basic economic problem and how it is solved, understand the factors of production and opportunity cost, describe what is meant by sustainability.
Sustainability and water
-
-
Quality in business
-
This case study examines how Zurich brings quality to life in the care it provides for its customers every day.
-
This case study shows how BSI British Standards (BSI), the UK's National Standards Body, supports businesses at every step of the research, development and manufacturing processes.
Supporting business through standards
-
This case study shows the importance of quality standards and how BSI supports organisations in achieving them.
Creating world class quality standards
-
As a result of carefully reading the case study, students should be able to: understand the benefits to customers when businesses operate and produce to defined standards, explain the gains to producers and suppliers from being known to operate to defined standards, appreciate BSI’s role in creating standards for products, (including materials, hardware, software and services), processes and systems.
Implementing quality systems
-
As a result of carefully reading the case study, students should be able to: know that quality relates to how well a product does what it is intended to do, explain how the ability to provide quality consistently gives some companies competitive advantage, demonstrate the importance of offering customers high quality service.
The importance of quality in creating competitive advantage
-
As a result of carefully reading the case study, students should be able to: understand why it is important to establish standards, explain the meaning of standard, standardization, quality and quality management, outline the role of standardization in ensuring the safety of users of products and services.
Standardization and quality management
-
As a result of carefully reading the case study, students should be able to: explain why continuous flow methods are appropriate to car manufacturing, show how Total Quality Management (TQM) is a customer focused approach to production, describe examples of just-in-time manufacturing and Kaizen.
Planning for quality and productivity
-
-
Research and development in business
-
This case study will look at the processes of research and development at ARM and show how these support the company’s leading market position.
-
This case study shows how R&D is central to building Syngenta's product range.
Product design through research and development
-
This case study looks at the research and development process as part of product development and its importance to environmental sustainability.
Using research and development to improve agricultural productivity
-
As a result of carefully reading the case study, students should be able to : understand why businesses take a long-term view of sustainable business practice and investment appreciate the importance of research and development understand how R&D helps a company to develop sustainable solutions.
Taking a long-term view - developing fuels for the future
-
-
Supply chain in business
-
This case study explores the role of purchasing and supply in the oil and gas industry.
The importance of sustainable purchasing and supply
-
This case study looks at the importance of applying the principles of corporate social responsibility to a business’ activities. It will demonstrate how Nestlé creates shared value within its cocoa supply chain to enhance the lives of cocoa farmers whilst also improving the quality of its products for consumers.
Creating shared value in the supply chain
-
This case study will explore how Lafarge UK is active in all three sector of industry and how it manages the need to develop the business alongside protecting the environment and respect for local communities.
Developing a sustainable supply chain to add value
-
This case study focuses on how the second largest grocery brand inthe UK - Warburtons - manages its supply chain.
Managing the supply chain to meet customer needs
-
This case study shows how Kellogg's fulfils this mission in the later parts of the supply chain from manufacturing to shelf.
Supply chain from manufacturing to shelf
-
This case study looks in detail how IKEA has achieved its aim to be a responsible business in each of the three sectors of the supply chain.
Building a sustainable supply chain
-
This case study shows how important effective management of stock is for an organisation in both meeting customer needs and controlling costs.
Managing stock to meet customer needs
-
As a result of carefully reading the case study, students should be able to: explain BCCCA’s role in providing a focus for UK chocolate manufacturers to work together on non-competitive issues, describe the global nature of the market for chocolate, understand the importance of sustainability in providing a livelihood for small cocoa farmers.
Creating a sustainable chocolate industry
-
-
People
- Communications
- Developing people
- Diversity
- Managing change
- Motivation
- Organising people
- Protecting people
- Recruitment and selection
- Roles and responsibilities
-
Communications in business
-
This case study will demonstrate how Enterprise Rent-A-Car uses a variety of communication strategies to create brand awareness amongst key stakeholders and ensure operational excellence.
Communication strategies to engage a variety of stakeholders
-
This case study examines how Kellogg’s devised a plan to communicate the importance of breakfast to selected target audiences through a multi-platform campaign. This was in support of its ‘Help give a child a breakfast’ campaign launched in October 2011.
Devising a communications plan
-
This case study explores how Bernard Matthews has addressed the challenges of communicating with its customers and other important stakeholders.
-
This case study shows how building societies communicate with their own members on many different levels.
The importance of effective communication
-
This case study looks at how ethical Business Principles can overcome the challenges of communicating effectively with employees and external stakeholders.
Using Business Principles to support ethical communication
-
This case study helps students understand communication processes and the benefits for an organisation of effective communication.
Using effective communications
-
-
Developing people in business
-
This case study looks at the methods adopted by Harrods’ Human Resources department to increase employee engagement.
Increasing employee engagement through HRM
-
This case study show how Harrods develops its employees so they can achieve a rewarding career in retail.
-
This case study looks in more detail at SFIL’s apprenticeship programme. It draws on the experiences of three current apprentices: Dan, Kurt and Rebecca. It also considers the broader training challenge for a modern engineering business such as SFIL.
Apprenticeship training within the steel industry
-
This case study will demonstrate how Aldi’s training and development programmes help ensure its employees have the skills and competencies that the business requires both now and in the future.
Business expansion through training and development
-
This case study examines the role of people in improving the rail network and the British economy.
Managing change through training and development
-
This case study focuses on how ASDA's training and development programmes enable its General Store Managers (GSMs) to develop the skills and experience they need to become the Regional Operations Managers (ROMs) and senior leaders of the future.
Meeting business needs through training and development
-
This case study shows how NDA has put in place a training and development strategy to ensure it has the best people to help deliver its mission.
Training and development at NDA
-
The case study will show how training and development is central to the work of the Forestry Commission and how it benefits the career development of its people.
Developing people through training
-
This case study looks at how Tesco provides training and development opportunities for its employees.
How training and development supports business growth
-
This case study shows how Siemens manages its ongoing need for skills and the contribution that training and development makes to its business growth.
Training and development as a strategy for growth
-
This case study shows how training and development support new business strategies and company values and help a company to cope with change.
The role of training and development in career progression
-
This case study outlines how training and development ensures employees have appropriate skills to meet the current and future needs of the organisation.
Developing skills in a large organisation through training and development
-
As a result of carefully reading the case study, students should be able to: identify the important contribution that human resources make to brand image, know the difference between training and development, understand the importance of motivation in career progression.
Investing in people and in brands
-
-
Diversity in business
-
This case study looks at how Tesco benefits by focusing on diversity and inclusion in its employment strategies.
Using diversity and inclusion to provide better service
-
This case study demonstrates how Tarmac is benefiting from developing a diverse workforce.
Competitive advantage through diversity
-
The case study shows that developing good positive working practices that deal with disability benefits both employers and employees.
Positive about disability
-
This case study describes how Lloyds TSB uses a sexual orientation strategy as part of its diversity programme to deliver improved business benefits.
The business benefits of diversity
-
-
Managing change in business
-
This case study illustrates how CMI supports the development of effective managers.
Developing the skills for managing change
-
This case study focuses on how Corus Strip Products UK has overcome barriers to change in order to secure a more prosperous future for the business.
Overcoming barriers to change
-
This case study looks at how trade unions still play a vital role in promoting fairness in the workplace and how they achieved big improvements in the lives of working women. It also looks at why they are trying to persuade young members that becoming a union member brings them enormous advantages in the workplace.
Trade Unions - dealing with change
-
-
Motivation in business
-
This case study focuses on how Kellogg's motivates its people. It illustrates how the use of motivational techniques helps to develop the business as a ‘great place to work’.
Building a better workplace through motivation
- crossword
- herzberg and motivation
- lesson resource herzberg and motivation
- lesson resource maslows hierarchy of needs
- lesson resource mayo and motivation_o
- maslows hierarchy of needs
- mayo and motivation
- teacher guide herzberg and motivation
- teacher guide maslows hierarchy of needs
- teacher guide mayo and motivation
- wordsearch
- MP3 Audio case study
-
This case study will analyse motivational theory in the context of the employees of ARM Holdings PLC.
Motivation within an innovative work environment
-
This case study looks at ways in which Enterprise Rent-A-Car (Enterprise) managers find out about what motivates their staff.
Motivation in action
-
This case study looks at how Tesco motivates its employees by increasing their knowledge, skills and job satisfaction through training and development and providing relevant and timely reward and recognition.
Motivational theory in practice at Tesco
-
This case study demonstrates how Siemens provides an innovative environment as part of its overall focus on motivating its people.
Motivation within a creative environment
-
This case study will show how developing a motivated workforce enables NDA to deliver safe and sustainable solutions to nuclear clean-up and waste management.
Developing a motivated workforce
-
This case study shows how Lloyds TSB uses flexible working patterns to attract, appoint, motivate and retain its staff in order to deliver the highest levels of customer service.
Changing working patterns
-
This case study shows motivation theory in action and describes how a company can achieve the highest level of commitment from its employees.
Motivating through Total Reward
-
-
Organising people in business
-
This case study looks at organisational structures and how UNISON’s structure is designed to allow it to make decisions and respond to changes quickly in order to help its members.
Developing responsiveness through organisational structure
-
This case study will show how Tesco's leadership framework is fundamental to developing the qualities of leadership needed at every level in the business.
Developing appropriate leadership styles
-
This case study illustrates how CMI, by training managers and leaders, supports the work of effective team-working within the workplace.
Using teamwork to build a better workplace
-
This case study shows how the important roles played by people who work for the Commission are structured. It outlines how this structure helps the Forestry Commission in its vital role in protecting Britain's forests.
Factors affecting organisational structure
-
This case study looks at the theoretical basis behind CMI's highly regarded practices and shows how CMI ensures its members have the practical skills to make an impact in business.
The importance of effective management
-
This case study looks at why the FCO needs people with transferable skills who can adapt easily and undertake many different roles and responsibilities within the organisation.
Meeting business needs through workforce planning
-
This case study shows how a dynamic and growing company needs to recruit new people with new skills to meet the energy challenges of the 21st century.
Managing workforce requirements
-
This case study explores how British Gas manages the recruitment and selection of new employees.
Workforce planning at British Gas
-
This case study focuses on Human Resource Management within Tarmac. It looks at how workforce planning and other HR strategies enable Tarmac to meet its mission.
Developing a Human Resource strategy
-
This case study examines how different management styles may be necessary to support the variety of job roles within the oil and gas industry.
Management styles in the oil and gas industry
-
The case study shows how Syngenta operates though a matrix structure. This involves staff from different departments working together in teams on specific projects and tasks.
Developing an effective organisational structure
-
This case study shows how the Audit Commission has implemented flexible working practices to improve its services and meet the changing needs of its staff.
Flexible working patterns
-
This case study focuses on leadership within Enterprise. It shows how its managers use a range of management and leadership styles to support Enterprise's focus on customers.
Using a range of management styles to lead a business
-
This case study examines how organisational structure and departmental functions all contribute to the achievement of business objectives.
Tarmac's functions - working together towards its mission statement
-
As a result of carefully reading the case study, students should be able to: appreciate the importance of customer service as part of the overall product offered by organisations, understand how customer service helps to give an organisation a competitive advantage, illustrate how customer service enables an organisation to build a strong business capable of growing faster than its competitors.
Building Human Resources to provide a foundation for growth
-
-
Protecting people in business
-
This case study shows how UNISON is working with employers to support and develop high quality apprenticeship schemes for young people in line with government policy.
Negotiation and representation at work
-
This case study helps students understand how Acas improves employer/employee relations so workplaces become more effective and productive.
Acas and effective workplaces
-
As a result of carefully reading the case study, students should be able to: understand why employers and employees need to agree on what is fair in the workplace, explain the role of unions in both protecting and representing workers at both local and national level, give examples of cases where UNISON has been successful on behalf of workers.
UNISON and unions' wider role
-
As a result of carefully reading the case study, students should be able to: explain the benefits for the employer and employee of working together harmoniously for the common good, outline the work of UNISON in protecting public sector workers’ rights, understand that union membership is a hard-won right that employees should exercise.
Organisations and unions
-
-
Recruitment and selection in business
-
This case study explores how Enterprise ensures it has the right people and skills to achieve its business aims and objectives.
Recruitment and selection at Enterprise Rent-A-Car
-
study focused on how ScottishPower manages its recruitment and selection processes to attract people with relevant skills and competencies into the energy industry.
Recruitment and selection in the energy industry
-
This case study looks at how Tesco ensures it has the right number of people in the right jobs and at its structured process for recruitment and selection.
Recruitment and selection
-
As a result of carefully reading the case study, Students should be able to: identify Arcadia’s main brands, explain the meaning of management, explain different styles of management.
Recruiting, selecting and training entrepreneurial managers
-
As a result of reading the case study, students should be able to: explain the importance of employee recruitment procedures as a means of maintaining competitive advantage, understand the purpose of a vision supported by values as a focus for corporate strategy, appreciate the need for business organisations to develop their core competences.
Using effective recruitment to retain competitive advantage
-
As a result of carefully reading the case study, students should be able to: outline the key stages and processes involved in a recruitment process, understand why McDonald’s places high emphasis on its people and the recruitment process, know that McDonald’s is committed to training its employees.
Recruiting, selecting and training for success
-
-
Roles and responsibilities in business
-
This case study demonstrates how the right people with the right skills ensure that the sector can maximise the recovery of the remaining oil and gas reserves as well as remaining competitive and profitable.
-
This case study illustrates the variety of career paths available within British Gas, the structures that employees work within and the levels of responsibility for each role.
-
The case study shows how different job roles are structured within the organisation and how they support Specsavers' business.
Job roles at Specsavers
-
This case study focuses on how the people in Tarmac Quarry Materials deliver the highest value for customers, communities, employees and investors.
How roles and functions contribute to organisational performance
-
This case study shows how these different roles can be organised within the structure of KBR to enable it to achieve its mission, which is 'to safely deliver any project, any time, in any environment for the benefit of our customers, shareholders, employees and the communities we serve'.
Roles and responsibilities within an organisational structure
-
This case study explores the way in which RWE npower delegates responsibility to extend the capabilities of its employees.
Developing people through decision-making
-
This case study shows how Tarmac focuses on attracting and keeping the right staff and ensuring its employees have the right skills and expertise to grow the company.
How roles and functions contribute to competitive advantage
-
As a result of carefully reading the case study, students should be able to: understand the range of activities involved in supply chain and logistics management, explain the nature of Wincanton’s business activity, explain the way in which different teams within Wincanton work together to meet customer needs.
Operations management: the Wincanton way
-
As a result of carefully reading the case study, students should be able to: understand why businesses need and value insurance cover, understand Lloyd’s role in insurance, understand the concept of a market.
A truly global market
-
-
Strategy
- Aims and objectives
- Business organisation
- Business start up
- Business strategy
- Culture
- Decision making
- Enterprise
- Growth
- Mission
- Risk
- Sectors of industry
- Strategic planning
- Types of organisation
- Vision
- Stakeholders
-
Aims and objectives in business
-
This case study explores the strategies NATS is employing to achieve its vision of being a global provider of air traffic solutions.
-
This case study shows how Anglo American, through its aims and objectives, is driving forward its approach to sustainable development.
Social responsibility - using resources more efficiently
-
This case study focuses on the way businesses impact on the environment. One of UNISON's aims is to help to improve the environment at work and, by so doing, contribute to efforts to tackle climate change.
Driving forward environmental aims and objectives
-
This case study shows how the use of SMART objectives is an essential part of creating a successful business strategy.
Using aims and objectives to create a business strategy
-
As a result of carefully reading the case study, students should be able to: explain the relationship between aims, objectives, values, and plans, identify Michelin’s mission and its economic objectives, understand the importance of organisational values.
Business aims, objectives, and values
-
-
Business organisation
-
As a result of carefully reading the case study, students should be able to: understand that the organisational structure of The Coca-Cola Company is designed to meet its own particular requirements, explain how a regional structure can support both centralised and localised decision making, describe the regional structure of The Coca-Cola Company.
Creating an effective organisational structure
-
-
Business start up
-
This case study looks at the challenges of setting up a new business and at some of the decisions that must be made by a budding entrepreneur.
Supporting new business start-ups
-
-
Business strategy
-
This case study looks at how IMI has developed its strategy of ‘Engineering Advantage’, combining its skills and knowledge, customer insight and innovation to achieve global market leadership.
-
This case study focuses on how Mott MacDonald stands out in its competitive environment by using the skills and knowledge of its people to achieve its business purpose.
Creating strategic direction
-
As a result of carefully reading the case study, students should be able to: appreciate the importance of carefully planning any new initiative, understand the relationship between aims and objectives, and ends and means, value the importance of making objectives SMART.
Strategy in action - healthy schools
-
As a result of carefully reading the case study, students should be able to: know that the Insolvency Service is a public body, identify key functions of the Insolvency Service, know what insolvency, bankrupt, administration, and liquidation mean.
Helping individuals and companies that are in financial difficulties
-
-
Culture in business
-
This case study highlights how committed employees contribute to the growth of an organisation and describes how a high performance culture delivers business benefits.
Creating a high performance culture
-
-
Decision making in business
-
This case study illustrates how management accountants use financial data to help make informed decisions.
-
This case study looks at a structured approach to decision making. It shows how CIMA-trained management accountants have the skills to offer strategic and practical advice and can contribute to effective decision making at all levels in a business.
Improving strategic decision making
-
This case study highlights the skills necessary for creative problem solving and effective decision making at RWE npower.
Managing risk through effective team-based decision making
-
This case study looks at the roles and duties that management accountants cover in a business and at CIMA, an organisation which supports management accountants through training and certification.
Financial information in decision making
-
-
Enterprise in business
-
This case study examines the relationship between engineering and enterprise and the role that the IET has played in developing engineer entrepreneurs.
-
This case study focuses on Duncan Bannatyne, one of the UK's best-known entrepreneurs.
From ice cream van to Dragon's Den - Duncan Bannatyne
-
This case study focuses on the entrepreneur, Peter Cruddas, who set up his own business CMC Markets in the early 1990s with just £10,000 capital.
Enterprise in the fast lane
-
This case study shows how the UK Intellectual Property Office (UK IPO) helps owners and entrepreneurs to protect their ideas or concepts by registering their intellectual property rights.
Intellectual property rights and entrepreneurship
-
This case study looks at the work of The Network for Teaching Entrepreneurship (NFTE) in schools. It focuses the link between NFTE and a range of small businesses set up by students within one school and helps to show students what areas of business need to be understood before starting up a small enterprise.
Developing enterprise skills
-
This case study helps students understand entrepreneurship and its importance to the economy as well as types of ownership.
The importance of entrepreneurship in small businesses
-
As a result of carefully reading the case study, students should be able to: understand the concept of franchising , understand the advantages to the franchisee , understand the advantages to the franchisor.
Franchising and entrepreneurship
-
-
Growth in business
-
This case study looks at the strategies used by Bibby Line Group to grow the business, whilst retaining a strong family ethos.
-
This case study outlines how deregulation, organisational structure and planning can support growth of a company.
Meeting needs in a competitive sector
-
This case study describes and analyses the growth of the Davis Service Group.
Growing a company by international aquisition
-
This case study looks at how asos.com uses the Internet as a channel for business growth.
Strategic growth in the fashion retail industry
-
This case study helps students understand how companies grow by meeting needs.
Pursuing a growth strategy
-
As a result of carefully reading the case study, students should be able to: identify the four Factors of Production and their importance, understand the nature of enterprise, and its central role in producing goods and services efficiently.
Combining factors of production to achieve growth objectives
-
As a result of carefully reading the case study, students should be able to: understand why businesses need ongoing investment in plant, people and products, identify three main ways of appraising/evaluating investment opportunities, describe ways in which Hazlewood Sandwiches has invested in its employees.
Going for growth by investing in people, products and plant
-
As a result of carefully reading the case study, students should be able to: distinguish between short term and long term assets, understand the need for a strategy for growth, identify some indicators of financial success.
Growth through well-planned investment
-
-
Mission in business
-
This case study examines how the FCO meets its goals through the skills and competencies of its people.
Delivering the mission statement
-
This case study shows how a clear mission statement, SMART objectives, strategy and tactics all contribute to a successful planning framework for an organisation.
The business of nuclear decommissioning
-
-
Risk in business
-
This case study examines how Eurostar proactively manages risk through its business continuity programmes.
Calculating and managing risk
-
-
Sectors of industry in business
-
This case study shows the importance of primary sector activities in the oil and gas industry, highlighting the range of work and the skills required.
Sectors of industry
-
-
Strategic planning in business
-
The case study explores how TNT delivers its business strategy and achieves consistently high standards of service through its people.
-
This case study shows how Anglo American ensures it operates in the most efficient way possible. Since 2008 Anglo American has, through the implementation of its AO programme, been able to deliver on its stated target of saving $1 billion from core operations by 2011.
Adding value through asset optimisation
-
This case study examines the customer-focused approach of Zurich, the insurance and financial services provider
-
-
Types of organisation in business
-
This case study outlines different types of business organisations and their purpose. It highlights the similarities and differences between other types of business and building societies.
Building societies and other types of organisation
-
As a result of carefully reading the case study, students should be able to: understand that all businesses have ownership and management structures, understand the need for an organisation’s structures to be appropriate to the organisation’s purpose and vision, appreciate how mutuality can provide mutual organisations with competitive advantage.
Securing customers' interests through mutual ownership
-
This case study examines the success and reasons of franchising and investigates the special three-way relationship that exists between franchisee, franchisor and the suppliers at McDonald’s Restaurants.
The route to fast food franchising
-
-
Vision in business
-
This case study demonstrates how Syngenta’s vision, mission and values help drive the company’s culture.
-
This case study looks at how the implementation of a new vision is transforming the culture and performance of Virgin Trains.
Implementing a new vision at Virgin Trains
-
This case study shows how creating a clear vision and set of values has made it possible to establish clear objectives for delivering an unforgettable Olympic and Paralympic Games in London 2012.
London 2012 - achieving the vision
-
This case study helps students understand how companies develop and communicate their vision and values to improve performance.
Developing vision and values to build a market strategy
-
As a result of carefully reading the case study, students should be able to: know that direct public sector involvement in the UK economy has declined in the last 25 years, explain how government appointed bodies are responsible for contracting services to private businesses, understand how regulation and contract supervision promotes greater efficiency in public service.
Promoting social inclusion through access to legal services
-
-
Stakeholders in business
-
This case study shows how Reed Elsevier’s business benefits from meeting the needs of all of its stakeholders.
Corporate responsibility and stakeholders
-
This case study shows how BT engages with its stakeholders. It explains how the company is working with different stakeholder groups to reduce the environmental impact of its operations.
-
This case study looks at how Primark engages with some of its key external stakeholders.
-
The case study examines how stakeholders influence the achievement of these aims and how Shell seeks to meet the needs of all of its stakeholders and balance the social, economic and environmental impacts of its work.
Balancing stakeholder needs
-
This case study shows how The Co-operative Group's values contribute to improving the diet and health of the UK.
Ethically serving stakeholders
-
This case study focuses on one area Vodafone and its stakeholders are interested in – the recycling and re-use of old mobile phones to reduce the carbon footprint of the company and its users.
Stakeholders in recycling and re-use
-
This case study explores the relationship between Amway and its stakeholders.
The role of stakeholders
-
This case study focuses on how the Nuclear Decommissioning Authority listens to and makes sure that it meets legal and other responsibilities to its stakeholders.
Meeting responsibilities to stakeholders
-
This case study outlines how Corus contributes to sustainable development and good business practice through its steel recycling initiatives.
Sustainable business at Corus
-
This case study describes the role of business planning in providing clear direction for an organisation and the importance of Key Performance Indicators as measures of success.
Using strategy and planning to measure, monitor and report performance
-
This case study helps students understand how companies meet their stakeholders needs through community involvement.
Meeting stakeholder needs through community involvement
-
As a result of carefully reading thecase study, students should be able to: understand why it is important for organisations to engage with their stakeholders, be able to identify key stakeholders, suggest ways of engaging with stakeholders.
Engaging stakeholders in a business
-
As a result of carefully reading the case study, students should be able to: describe the moral principles underpinning the pursuit of sustainable development, describe some benefits of sustainability, identify factors that are important to stakeholders.
Sustainability, stakeholders and profits
-
As a result of carefully reading the case study, students should be able to: explain what is meant by B2B (Business to Business) marketing , distinguish between internal and external customers, show how online connectivity confers competitive advantage in a fast moving industry. ,
Online connectivity to meet stakeholder needs
-